FAQ

Frequently Asked Questions

Here are the most common questions about our Dual-Tip Acrylic Markers and shopping at Renavor. If you don't find your answer, feel free to contact us!

  1. How long does shipping take?

We ship worldwide from our international partners. Delivery time is usually 10-20 business days to the US, Canada, Europe and most countries. You will receive a tracking number once your order ships. Free shipping on all orders – no minimum required!

  1. Do you offer free shipping?

Yes! We offer free worldwide shipping on every order – no minimum purchase needed. Your markers come straight to your door without extra shipping costs.

  1. Are the markers non-toxic and safe?

Absolutely! Our acrylic paint markers are water-based, non-toxic, odorless and safe for kids, adults, and family crafts. They meet international safety standards and are perfect for beginners and professionals alike.

  1. What surfaces do the markers work on?

These dual-tip markers work great on almost any surface, including:

  • Rocks & stones (rock painting)
  • Wood
  • Canvas
  • Paper & journals
  • Fabric & textiles
  • Glass & ceramic
  • Metal & plastic They are waterproof and fade-resistant once dry, so your art lasts!
  1. What is your return policy?

We offer a 30-day money-back guarantee. If you're not 100% satisfied with your markers, contact us within 30 days for a full refund (customer covers return shipping). No questions asked – shop with total confidence.

  1. How many colors are available?

We have sets from 12 to 72 colors. The most popular is the 48-color set with vibrant shades. Check our Catalog for all options and bundles.

  1. Do the markers dry quickly and not bleed?

Yes – they feature a quick-dry formula that dries in seconds with no smudging. They also don't bleed through paper, making them ideal for coloring books, journaling and detailed work.

  1. How do I get my 10% off first order?

Simply sign up for our newsletter at the bottom of the page or during checkout. You'll receive a 10% discount code instantly via email. Welcome to the Renavor creative family! 🎨

  1. What payment methods do you accept?

We accept PayPal, Visa, Mastercard, Apple Pay, Google Pay, Shop Pay and more. All payments are secure and encrypted – your information is always protected.

  1. Still have questions?

We're here to help! Send us a message through our Contact page or email us at support@renavor.com. We usually reply within 24 hours.