FAQ
Frequently Asked Questions
Here are the most common questions about our Dual-Tip Acrylic Markers and shopping at Renavor. If you don't find your answer, feel free to contact us!
- How long does shipping take?
We ship worldwide from our international partners. Delivery time is usually 10-20 business days to the US, Canada, Europe and most countries. You will receive a tracking number once your order ships. Free shipping on all orders – no minimum required!
- Do you offer free shipping?
Yes! We offer free worldwide shipping on every order – no minimum purchase needed. Your markers come straight to your door without extra shipping costs.
- Are the markers non-toxic and safe?
Absolutely! Our acrylic paint markers are water-based, non-toxic, odorless and safe for kids, adults, and family crafts. They meet international safety standards and are perfect for beginners and professionals alike.
- What surfaces do the markers work on?
These dual-tip markers work great on almost any surface, including:
- Rocks & stones (rock painting)
- Wood
- Canvas
- Paper & journals
- Fabric & textiles
- Glass & ceramic
- Metal & plastic They are waterproof and fade-resistant once dry, so your art lasts!
- What is your return policy?
We offer a 30-day money-back guarantee. If you're not 100% satisfied with your markers, contact us within 30 days for a full refund (customer covers return shipping). No questions asked – shop with total confidence.
- How many colors are available?
We have sets from 12 to 72 colors. The most popular is the 48-color set with vibrant shades. Check our Catalog for all options and bundles.
- Do the markers dry quickly and not bleed?
Yes – they feature a quick-dry formula that dries in seconds with no smudging. They also don't bleed through paper, making them ideal for coloring books, journaling and detailed work.
- How do I get my 10% off first order?
Simply sign up for our newsletter at the bottom of the page or during checkout. You'll receive a 10% discount code instantly via email. Welcome to the Renavor creative family! 🎨
- What payment methods do you accept?
We accept PayPal, Visa, Mastercard, Apple Pay, Google Pay, Shop Pay and more. All payments are secure and encrypted – your information is always protected.
- Still have questions?
We're here to help! Send us a message through our Contact page or email us at support@renavor.com. We usually reply within 24 hours.